We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at firstname.lastname@example.org and we’ll take you through the process.
Processing takes about 3-4 business days.
We ship our orders via Canada Post.
This is determined by Canada Post.
You can order from our website or contact a distributor near you. Click here for a list of distributors.
You will get a confirmation by email containing the details of your order with an order number. You will also receive another email with the tracking number when your order has been shipped.
Once your order has been shipped, we will email you the tracking and shipping information.
Items shipped may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Oligo Professionnel. We are not responsible for any shipping deliveries that may be affected by customs or natural occurrences. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Due to our fast fulfillment processing, unfortunately we may not be able to modify your information or cancel your order unless you contact us immediately after you've made the purchase during our office hours at 514-636-4444 Monday to Friday from 9am to 5pm EST.
Please allow 24 to 48 hours for a response.
For customer service inquiries you can email us at email@example.com or you can call us at 514-636-4444. Monday to Friday from 9 am to 5 pm EST.
If you are trying to place an order with us and receive an error code please contact our customer service team immediately and we will be happy assist you.